FAQs

HOW TO ORDER?

We offer several payment methods for your convenience, including credit card, PayPal, Google Pay, Mbway and bank transfer.

Delivery time varies depending on location, but generally takes between 3 to 9 business days.

Deliveries are made by CTT, ensuring that your products arrive safely and on time.

Shipping costs vary depending on location and the weight of the order. We ship nationwide and to international regions.

To change the shipping address, please contact us as soon as possible after placing your order.

If you receive the wrong product or there is a missing product, please contact our customer service so we can resolve the situation.

Yes, you can cancel or modify your order, as long as it has not yet been processed. Contact us for more information.

To use a promotional code, enter it in the designated field during the checkout process.

Occasionally, due to a high volume of orders, a product may be temporarily out of stock. We apologize for any inconvenience, and we are working to replenish stock as quickly as possible.

If you do not receive payment notification from Mbway, check that the phone number entered is correct and that you have an available balance. If in doubt, contact us.

The invoice will be sent by email after payment confirmation.

If you purchased as a guest, you will receive an email with a link to track your order.

CONTACTS

You can contact us via online chat or email storettastic@gmail.com

For partnerships, send an email to storettastic@gmail.com with your proposal.

RETURNS AND EXCHANGES

To return a product, follow the instructions on our returns page, and contact our customer service.

We accept returns of unused products in their original packaging within 30 days of receipt.

You have up to 30 days after receiving the product to begin the return process.

The refund will be processed upon receipt and verification of the returned product. You will be refunded in full, except for shipping costs.

MY ACCOUNT

To create an account, click "Register" in the top right corner of our website and fill in your details.

With a customer account, you can track your orders, save your favorite products and receive exclusive offers.