Refund policy
You are subject to refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will no longer be eligible for any type of refund and/or exchange. Eligibility for Refunds and Exchanges
- The item must be unused and in the same condition in which you received it. - The item must be be in the original packaging.- To complete the return, we require a receipt or proof of purchase.- We only offer refunds for items sold at regular price, promotional items cannot be returned.- If the item in question is marked as a gift on the At the time of purchase and sent directly to you, you will receive a gift credit for the value of your return. Items will be replaced if they are defective or damaged. If you need to exchange something for an identical item, please email us at storettastic@gmail.com. The following items are not subject to the return policy:- Gift cards- Some health and personal care itemsPartial refunds are granted ( if applicable)- Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.- Any item that is returned more than 30 days after delivery. As soon as the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of business days. Late or Missing Refunds:- If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.
- If you've done all of this and still haven't received your refund, please contact us (storettastic@gmail.com and/or +351969420528)
Shipping
- The product must be sent to the following address (Rua Tomás de Alcaide Lote 100 6º front 1950-261 Lisboa)
- You will be responsible for paying the shipping costs for returning the item.
- Shipping costs are not refundable. If you receive a refund, the cost of
return will be deducted from your refund.